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This new training is designed to equip supervisors with the necessary skills and techniques to handle challenging and sensitive conversations with confidence and professionalism. The course will provide practical guidance on preparing for, initiating, and navigating through difficult conversations to achieve positive outcomes. The class will use group discussion, case studies, and videos.
https://ceyouplus.org/workshops/EffectiveC3/viewEffective Communication Strategies for Difficult Conversations - A Supervision Training
Previously Recorded
Presenter: Rebecca Ashery PhD, LCSW-C, Leader-Manager Coach
Course Length: 3 Hours
This workshop Offers 3 Continuing Education Credits
This webinar is recorded and will not grant live credits.
This new training is designed to equip supervisors with the necessary skills and techniques to handle challenging and sensitive conversations with confidence and professionalism. The course will provide practical guidance on preparing for, initiating, and navigating through difficult conversations to achieve positive outcomes. The class will use group discussion, case studies, and videos.
· Making appropriate Requests (7 minutes)
· Giving positive feedback (5 minutes)
· Types of difficult conversations: behavior; lack of knowledge/skills; performance review; assignment performed incorrectly, delivering unpopular decisions to individuals and teams (ie. changes in policies/procedures) general overview (20 minutes)
· Giving Feedback (90 minutes)
o Shari Harley Model
o SBI Model
o Video examples - Mel Robbins; HR360;
o video feedback examples
o Case Discussion
o addressing personal issues
o addressing changes in policacies/procedures
· Feedback Reactions (48 minutes- using videos, group discussion with case studies)
o SARA Model --Feedback Reactions
o CBT and receiving negative feedback
· Closing (10 minutes)